Customer success stories

Eagle Experiences

Following are examples of recent customer success stories and comments. To share your story, visit our Tell Us What You Think! page.

From a letter to Elizabeth Schalau/Potterville:

“Thanks for calling to discuss direct deposit for our employees. I am impressed that you would provide this service and I wish that all financial institutions were so customer service driven.”

-David, Potterville customer

From a customer email in praise of Michelle Syzmanski/Standale:

“Just a note to say Michelle Syzmanski at the Standale banking office did a great job setting me up with a new checking account. Very personable, which is nice to see in a bank.”

-Mike, Standale customer

From a customer letter commending Assistant Banking Office Manager Kristin LaRue/Saginaw Fashion Square:

“I am writing to compliment the service of my local Assistant Manager, Kristin LaRue. Kristin helped me out on two separate occasions, which made a world of difference to me. The first incident I had with her, she took care of a computer glitch which took money out of my account by mistake. She took care of this personally and had it taken care of very quickly. The second time she came through for me was just recently. I took out a loan to purchase a car which I had put a down payment on. When the loan money came through; the bank was forced to freeze the check for a week because of the amount. Kristin once again, personally called my dealership, told them the situation and allowed me to take a little more money to them to keep the car. Once the money was no longer frozen, Kristen went down to the dealership herself and paid the rest of the money for the car. Kristin LaRue is a great person and gives Independent Bank a very personable feel.”

-Travis, Saginaw Fashion Square customer

From a customer comment card filled out at the East Lansing office:

“I have been banking with you for eight years. Your people are always pleasant and helpful. They are also fast and knowledgeable, which will keep me coming back. Amazingly, I have never had a bad experience at an Independent Bank. Thank you.”

-Andrew, East Lansing customer

From a letter Banking Office Manager Yvonne Ball/Caseville received from a customer letting her know how much she enjoys doing business with IB because we make it personal:

“For a customer who doesn’t drive, I always look forward to going to my bank, because of the exceptional service they give me.”

-Gail, Caseville customer

From a letter to Julie Wheeler/Cedar Springs from the Cedar Springs Public Library, thanking her for IB’s contribution to the library:

“Thank you for the donation. I am amazed as I have watched you over the years, the way you have offered open-handed support and friendship to so many organizations and the schools via Independent Bank. You have raised awareness and deep appreciation for Independent Bank and for yourself as a person through your vision for a better community.

We at the Cedar Springs Public Library want to express our heartfelt appreciation for once again coming through with yet another way to contribute toward Cedar Springs’ dream of a new, larger library facility.

Thank you, Julie! Thank you, Independent Bank!”

-Cedar Springs Public Library, Cedar Springs

Catherine Gano/Battle Creek Lakeview received the following letter in praise of Holly Cable/Battle Creek:

“I called the local banking office, as I am currently living in Tennessee but have been quite happy with Independent Bank, so I have not changed banks. I was assisted by Holly Cable. What an experience!

Holly demonstrated what the “service” part of customer service is all about. Kudos to her and to Independent Bank for putting someone like Holly in a position where she can make a difference in the lives of her customers. Thank you.”

-Kathy, Battle Creek customer living in Tennessee

A military customer who moved to Texas recently spoke to Dawn Harmon regarding a change of address. Along with the address change he sent a note of thanks.

“Thanks again for your help and friendship. You and others like you are what make Independent Bank a place people like to do business with.”

-James, Grand Rapids customer

The following email was sent to Amie Wilhelm and Leonard Adams/Grand Rapids Downtown office in recognition of their great customer service:

Greetings Amie & Leonard:

“Just wanted to follow up with both of you by offering a very heartfelt thank you for all of your diligent hard work you afforded me on Friday, February 1. As a way of a reminder, we were the guys trying to finalize a private party car sale. The father and son from Canada were very impressed with your uncommon customer service. I can’t help but agree with the phrase on the back of your businesses cards: Soaring above the rest! Because of your outstanding assistance and support, I will never bank anywhere else. I am absolutely certain that the future success of Independent Bank is assured because of associates like you. Thank you again!”

-Bart, Grand Rapids customer

From a customer voicemail message to Dave Reglin/Grand Rapids:

“I have had an account with your banking office and have been with Independent Bank for quite some time. When I come in I try to make it a point to deal with Tonia Blondia, the lead teller. I just wanted to let you know how extremely professional, accommodating, refreshing, engaging and polite I find her to be.”

-Tom, Grand Rapids customer